Guest Relations Officer (Part-Time)

Join Accor, a global leader in hospitality, as a Guest Relations Officer in Jakarta! As the first point of contact for our guests, you will play a pivotal role in delivering exceptional service and creating memorable experiences. Your warmth, professionalism, and problem-solving skills will be crucial in ensuring our guests feel valued and well taken care of. This is a part-time position offering flexible hours, allowing you to balance work with other commitments.

At Accor, we are committed to providing a diverse and inclusive environment where every employee's unique contributions are celebrated. Our Jakarta hotel is a vibrant hub of culture and hospitality, and we are looking for a Guest Relations Officer who can embody our values and help us continue to exceed guest expectations.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Provide information about hotel facilities, amenities, and local attractions to enhance the guest experience.
• Handle guest inquiries and complaints professionally, resolving issues promptly and courteously.
• Coordinate with housekeeping, dining, and other departments to ensure seamless service delivery.
• Promote hotel services and special offers to guests, upselling when appropriate.
• Maintain accurate records of guest interactions and feedback.
• Participate in training programs to enhance service skills and stay updated on industry best practices.
• Contribute to a positive and inclusive work environment, fostering teamwork and collaboration.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in hospitality or customer service roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet deadlines.
• Fluency in English and Bahasa Indonesia.
• Proficiency in using hotel management systems such as PMS (Property Management System).
• Flexible availability to work part-time hours, including weekends and holidays.

🛠️ Keahlian

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