Customer Service Representative (CSR) - GraPARI - Sinjai

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI location in Sinjai, Sulawesi Selatan. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met. As a CSR, you'll handle customer inquiries, complaints, and feedback, using our CRM system to track and resolve issues efficiently. This is a great opportunity to grow your customer service skills while contributing to a dynamic team in a bustling retail environment.

Infomedia Nusantara is a leading retail company with a strong presence in Indonesia. Our commitment to customer satisfaction is at the heart of everything we do. Located in Sinjai, our GraPARI store is a vibrant hub where we serve thousands of customers daily. If you're passionate about delivering outstanding service and building strong customer relationships, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-store.
• Use our CRM system to log and track customer issues, ensuring timely resolution.
• Provide product information and recommendations to customers.
• Assist with sales transactions, including cash handling and processing.
• Maintain a high level of professionalism and courtesy in all interactions.
• Collaborate with the sales team to meet daily targets and improve customer satisfaction.
• Participate in store promotions and events to enhance the shopping experience.
• Provide feedback on customer behavior and preferences to help improve our services.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet daily targets.
• Good knowledge of Indonesian language and English (spoken and written).
• Proven ability to handle customer complaints and resolve issues effectively.
• Willingness to work in a fast-paced retail environment.
• High school diploma or equivalent, with a focus on customer service or related studies.

🛠️ Keahlian

Lowongan Terkait