Customer Service Representative (Full-Time) - Surakarta, Jawa Tengah

Join Willfitness Indonesia as our next Customer Service Representative in Surakarta, Jawa Tengah and become the frontline ambassador for our brand! In this full-time role, you’ll play a pivotal part in delivering exceptional service to our valued customers. As a Customer Service Representative, you’ll be the first point of contact for our clients, ensuring their fitness journey is smooth, enjoyable, and successful. You’ll handle inquiries, resolve issues, and provide personalized support, all while upholding our commitment to excellence.

Willfitness Indonesia is a leading fitness and wellness company dedicated to helping individuals achieve their health and fitness goals. With a strong presence in Surakarta, we’re committed to providing top-notch services and support to our members. In this role, you’ll have the opportunity to grow your skills, expand your network, and contribute to our mission of promoting a healthy lifestyle.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and professional responses.
• Resolve customer issues and escalate problems to the appropriate team members when necessary.
• Assist members with account management, including membership renewals, billing inquiries, and policy explanations.
• Provide personalized support to members, including fitness program recommendations, goal setting, and progress tracking.
• Maintain accurate records of customer interactions and update member information in our CRM system.
• Collaborate with the sales and marketing teams to promote our services and offer special deals to members.
• Participate in training sessions and workshops to enhance your skills and stay updated on industry trends.
• Contribute to the team’s overall performance by meeting and exceeding service level agreements.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role, preferably in the fitness or wellness industry.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations professionally.
• Strong problem-solving skills and a customer-centric approach to service delivery.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Familiarity with fitness and wellness industry trends and best practices.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English is a plus.

🛠️ Keahlian

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