Customer Service Crew - Buko Juan (Premium Coconut Beverage Brand)

Join Buko Juan, a leading name in premium coconut beverages, as a Customer Service Crew in the vibrant heart of Canggu, Bali! We’re on the lookout for enthusiastic, customer-focused individuals to deliver exceptional service and represent our brand with pride. In this role, you’ll be the first point of contact for our customers, ensuring their experience with Buko Juan is nothing short of outstanding.

As a Customer Service Crew at Buko Juan, you’ll spend your days interacting with customers, handling inquiries, and resolving issues with a smile. You’ll be responsible for maintaining our high standards of customer satisfaction, using our customer relationship management (CRM) system to track interactions and ensure follow-ups. This is a fantastic opportunity to be part of a growing brand and to develop your customer service skills in a dynamic and supportive environment.

Buko Juan is more than just a beverage brand; it’s a community of passionate individuals who are dedicated to bringing the best of coconut to our customers. If you’re ready to make a difference and want to be part of a brand that values its customers, then Buko Juan is the place for you.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers with a warm and friendly demeanor.
• Handle customer inquiries and complaints, ensuring their satisfaction and resolution.
• Use our CRM system to log and track customer interactions and follow-ups.
• Promote our products and brand, sharing information about our premium coconut beverages.
• Maintain a clean and organized workspace, ensuring the store is presentable at all times.
• Collaborate with the team to ensure smooth operations and a positive customer experience.
• Adhere to company policies and procedures, ensuring compliance and consistency.
• Provide feedback and suggestions for improving customer service and store operations.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, retail, or a similar role.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve conflicts.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Friendly and approachable demeanor, with a passion for customer service.
• Basic knowledge of Indonesian and English languages.
• Ability to work in a team environment and contribute to a positive and supportive workplace.

🛠️ Keahlian

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