BPO Training Manager / Assistant Manager / Team Lead - Customer Service Excellence

Join iOPEX Technologies in beautiful Bali and take your career to new heights as a BPO Training Manager, Assistant Manager, or Team Lead. This is your chance to shape the future of customer service excellence while enjoying the vibrant culture and work-life balance that Bali offers.

As a BPO Training Manager, Assistant Manager, or Team Lead at iOPEX Technologies in Canggu, you will be at the forefront of developing and implementing training programs that enhance agent performance and customer satisfaction. You will work closely with a dynamic team to create engaging training materials, conduct workshops, and provide ongoing coaching to ensure our agents deliver exceptional service.

With a strong focus on continuous improvement and innovation, iOPEX Technologies is committed to fostering a culture of excellence. This role offers a unique opportunity to grow your career in a supportive and collaborative environment, with the chance to work on cutting-edge projects and make a significant impact on our clients' operations.

📋 Tanggung Jawab Pekerjaan

• Develop and implement comprehensive training programs to enhance agent performance and customer satisfaction.
• Create engaging training materials, including manuals, videos, and interactive modules.
• Conduct workshops and coaching sessions to ensure agents are equipped with the necessary skills and knowledge.
• Monitor and evaluate training effectiveness through feedback and performance metrics.
• Collaborate with the management team to align training initiatives with business objectives.
• Stay updated with industry trends and best practices in customer service and training methodologies.
• Provide mentorship and guidance to junior team members.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 5 years of experience in training and development, preferably in the BPO or customer service industry.
• Proven track record of developing and implementing effective training programs.
• Strong knowledge of training software and tools such as Articulate 360, Adobe Captivate, or similar.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in training methodologies or customer service excellence is a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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